User Experience for a Better World
A fascinating article on the iPad vs. PC tablet — and how the iPad will succeed because it does less than competing products: more than anything else right now, people want a quality user experience.
Gadget overcomplexity doesn't exist in a vacuum. It's joined by the growing overcomplexity of life in general. People spend enormous amounts of time and energy these days navigating automated help services and dealing with one complicated mess after another. The relationship between people and their banks, insurance companies, health care providers and government has become hostile, maddening and exhausting.
The last thing people need is PC-related problems they don't understand when, say, paying taxes online.
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Permalink Reply by Jane Robbins on March 22, 2010 at 9:01pm © 2012 Created by Diane Chojnowski.