A webcast viewer asks: What, in your opinion/experience, is the best way to bridge the gap between right-brain and left-brain thinking (empathy v/s logic)?
That would be the corpus coliseum! Unless you have had major brain surgery, you have a good bridge inside your head. But as we approach design, we build a logical foundation, we work creatively based on that foundation, and then we validate our work. The creative designs must be informed and validated.