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From McKinsey:

Chief technology officer Mike Murphy discusses Standard Bank’s shift to agile software development and how it has helped improve service delivery and internal processes.

"...We schedule lots of discussions about prototypes so both sides can refine their ideas—constantly clarifying the requirements while testing the software. We invite customers into the process, often before a single line of code has been written..."

Read more:

http://www.mckinsey.com/business-functions/business-technology/our-...

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