User Experience for a Better World

Healthcare UX

Information

This group is intended to provide a forum for anyone interested in user experiences in healthcare contexts of any sort. We'll explore how UX factors impact patients, physicians, and healthcare organizations and vice versa.

Members: 77
Latest Activity: Dec 19, 2011

Discussion Forum

"Please excuse our new EMR..."

I had a quick doc appointment this morning. The clinic where I go recently implemented an EMR package. Here's a picture that they now have posted in every office:When I explained what I do, the doc…Continue

Tags: doctor, sign, health, EMR

Started by Jeff Horvath Apr 13, 2010.

Big Payback for VA Healthcare IT

VA spent about $2.4M on a significant overhaul of their HIT solutions and recons they've saved about $5.4M as a…Continue

Tags: HIT, healthcare, health, VA

Started by Jeff Horvath Apr 7, 2010.

EHRs reduce medical errors

The New England Journal of Medicine just published a report showing that use of EHRs reduced errors and improved diagnoses (recap).And, I presume…Continue

Started by Jeff Horvath Apr 1, 2010.

New International Standard for Usability of Medical Devices

ISO recently released a new standard for the usability of medical devices. The standard "Specifies a process for a…Continue

Tags: device, medical, iso, usability

Started by Jeff Horvath Mar 12, 2010.

View All

Comment Wall

Comment

You need to be a member of Healthcare UX to add comments!

Comment by Scott Bower on February 16, 2010 at 3:28pm: Discussion topics? Hundreds... Healthcare IT a giant hairball of the intersection of several complex systems. Doctors are inherently non-creative and highly competitive due to their training which exacerbates the situation. To many times I have seen genius projects come out Carnegie Mellon only to have doctors say "we are not changing the way we work" . I would suggest, as a topic, the article posted in JAMA a few months ago on the almost "criminal nature" of Healthcare IT firms that are not held accountable for deplorable user experiences that are adding to the stress doctors already face. Healthcare IT puts the burden of usability on the user through the contracts. If you are having trouble, you need to purchase more training. I have seen doctors completed paralyzed by the systems they are sold... they are already the highest group of suicides in the country. I shouldn't have to click through 10 pages full of Win Form widgets and modal dialog after modal dialog to refill a prescription. I would hope to see some providers on here, demanding accountability from product vendors in this space.

Comment by Jamie Owen on February 13, 2010 at 8:56am: It will be interesting to see the integrated elements of human factors, patient safety, and simulation learning emerge in our discussions.

Comment by Jeff Parks on February 12, 2010 at 1:28pm: Thanks Jeff! I hope some of the ideas shared by Amy and myself are of value to those in the UX discipline for creating positive change in the health care system.

Comment by Jeff Horvath on February 12, 2010 at 1:03pm: Great podcast Jeff!

Comment by Jeff Parks on February 12, 2010 at 11:25am: I recently interviewed the Principal of Health Care at the User Experience firm Mad*Pow in New Hampshire on "Patient-Centric Design" http://jeffparks.ca/index.php/show-notes/patient-centric-design/ Thought this conversation might be of interest / value to the group. Cheers!

Comment by Jeff Horvath on February 12, 2010 at 10:31am: Hi all. It's great to see so many people interested in the group. There are a lot of directions we could go with discussions. What topics is everyone interested in?