Overview
User Experience strategist and Design consultant with over 15 years of industry experience. My expertise spans across Usability Engineering and User Experience Design methodologies. I have sold and managed many large scale UX design projects for array of international clients. I have worked across industries such as financial services, retail, telecom, manufacturing, government, health care, automobile and technology. I have delivered business and retail technology solutions for platforms such as web, intranet, mobile, kiosks and embedded devices. I have traveled worldwide to meet business stakeholders, interview and observe users, present UX strategies and facilitate workshops. I have been a lead instructor for a globally recognized industry certification in Usability.
Expertise:
• Strategic thinking to real world business technology problems to improve business efficiency and impact key User Experience matrices
• Scoping and selling large scale UX engagements
• Holistic approach towards design and management of multi-channel UX
• Customer Experience KPIs and Dashboard
• Large scale User Experience projects involving globally distributed and multi-disciplinary teams
• Cross-industry experience covering Financial Services, Healthcare, Manufacturing, Technology, Telecom and e-Commerce
• Thought-leadership to clients and project teams on UX strategy
• Planning and execution of onsite/offshore UX engagement models
• Evangelize User Experience in large enterprises and create advocates
• Manage senior executive-level client relationships