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Jeff Horvath
Jeff Horvath
  • Madison, WI
  • United States
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Jeff Horvath replied to Guy Harvey's discussion 'Do you work in government?'
well said ;-)   we do intend to talk overall about the ROI of these activities.  That does seem to be a recurring thread in one way or another.
Jun 29, 2011
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Jeff Horvath replied to Guy Harvey's discussion 'Do you work in government?'
Thanks Lisa.  To be honest, I've always been pretty surprised that we don't get asked more often to focus on accessibility when we're asked to help design something for a government client.  It's out there, it's…
Jun 29, 2011
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Jeff Horvath replied to Guy Harvey's discussion 'Do you work in government?'
Dhihendra, something that we use here in the US to measure the overall "customer satisfaction" of citizens with respect to government agencies and, more specifically, with their web sites, is the ACSI score.  American Customer…
Jun 29, 2011
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Jeff Horvath replied to Guy Harvey's discussion 'Do you work in government?'
Justin, one key thing regarding #3 - I've always found it very important to be able to map UX goals to business/political goals.  If you can't explain why a particular UX project or task is supporting some larger organization-wide…
Jun 29, 2011
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Jeff Horvath replied to Guy Harvey's discussion 'Do you work in government?'
Sarah, hopefully the paper that Guy referenced (a draft) will help with #5.  I'd love to hear your thoughts on it :-)
Jun 29, 2011
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Children & Media

The Kaiser Family Foundation recently released the third round of their reports on US children’s use of media. It’s an impressively comprehensive report which delves in to how US kids, age 8-18, use various forms of media such as tv, computers, video games, music players, and more. They also explore many interacting factors such as age, race, gender, school grades, usage rules, etc. to see how those elements interact with use. A lot of the report didn’t surprise me (and probably wouldn’t…See More
Blog post by Jeff Horvath Oct 19, 2010
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Persuasive Government

At HFI, we've been exploring the principles of persuasion engineering and persuasive design for a number of years now. We've helped many clients understand the drives and blocks that affect users behavior on their websites and then employed proven design principles to make sure users "will do" when they visit the site. This has been a very powerful addition to the more conventional "can do" aspects of usability. Together, "can do" and "will do" define the larger user experience.Many of our…See More
A blog post by Jeff Horvath was featured Aug 13, 2010
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Persuasive Government

At HFI, we've been exploring the principles of persuasion engineering and persuasive design for a number of years now. We've helped many clients understand the drives and blocks that affect users behavior on their websites and then employed proven design principles to make sure users "will do" when they visit the site. This has been a very powerful addition to the more conventional "can do" aspects of usability. Together, "can do" and "will do" define the larger user experience.Many of our…See More
Blog post by Jeff Horvath Aug 13, 2010

Profile Information

Company
Human Factors International
Job Title
Vice President

Jeff Horvath's Blog

Jeff Horvath

Children & Media

The Kaiser Family Foundation recently released the third round of their reports on US children’s use of media. It’s an impressively comprehensive report which delves in to how US kids, age 8-18, use various forms of media such as tv, computers, video games, music players, and more. They also explore many interacting factors such as age, race, gender, school grades, usage rules, etc. to see how those elements interact with use. A lot of the report didn’t surprise me (and probably wouldn’t… Continue

Posted on October 5, 2010 at 9:30am

Jeff Horvath

Persuasive Government

At HFI, we've been exploring the principles of persuasion engineering and persuasive design for a number of years now. We've helped many clients understand the drives and blocks that affect users behavior on their websites and then employed proven design principles to make sure users "will do" when they visit the site. This has been a very powerful addition to the more conventional "can do" aspects of usability. Together, "can do" and "will do" define the larger user experience.



Many… Continue

Posted on August 13, 2010 at 12:04pm

Jeff Horvath

HFI's Healthcare UX Podcast Series

HFI's been working with clients in the health/medical/pharma space for many many years now. We've helped clients with everything from EMRs to dialysis machines to consumer pharma sites. And so, it's always been clear to us how big a factor user experience (UX) was in determining the success of any health care (I'll use "health care" generically to refer to anything in the health, medical, pharma or other health-related space) venture. Clearly, the recent health care debate here in the U.S. has… Continue

Posted on March 30, 2010 at 9:00am

Jeff Horvath

EMR/EHR Usability Heating Up

As anyone who hasn't been under a rock for the past year and a half knows, health care reform is a hot topic. Many have made the argument that reforming the health care system is key to the US's economic recovery, and one of the key ways to realizing that the path to reform is through better use of health care IT systems. President Obama explicitly called this out in his inauguration speech.



The Healthcare Information and Management Systems Society's… Continue

Posted on February 16, 2010 at 11:29am

Jeff Horvath

ROI of UX for Government

One of the most common things we get asked at HFI, from commercial and government clients alike, is how to measure the ROI for UX activities. We begin many a conversation with new or potential clients by walking them through a discussion of the various different benefits that a UX approach could provide their organization - increased conversion rates, reduction in training costs, improved brand value, etc.



(you can find a nice… Continue

Posted on July 1, 2009 at 11:50am

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At 4:51pm on December 5, 2008, Diane ChojnowskiDiane Chojnowski said…
Hi Jeff,

Welcome to HFI Connect! Your picture looks fantastic! Feel free to blog or start a forum discussion.

Thanks,
Diane
 
 
 

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