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John Baldasare
John Baldasare
  • Middletown, New Jersey
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Virtual Agents
6 Replies

I am looking for some information about the user experience and UI design of virtual agents for web-based applications. In particular, best practices and industry standards about avatars (e.g.,…Continue

Tags: help, experts, online, agents, virtual

Started this discussion. Last reply by Ranabir Dasgupta Jun 19, 2010.

 

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Laura replied to John Baldasare's discussion 'Virtual Agents'
I’d recommend looking at best practice NPC and avatar design principles in game design. Game designers prioritize creating an emotional experience rather than a usable one. As a starting point, check out this paper:…
Jun 18, 2010
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So replied to John Baldasare's discussion 'Virtual Agents'
Hi John, Please find here a virtual agent solution developped by Virtuoz http://www.virtuoz.com/ they have about 40 customers worldwide, such as eBay, SFR, and H&R Block, VirtuOz is the leading providers of virtual agents. and a Forrester…
Jun 18, 2010
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John Baldasare replied to John Baldasare's discussion 'Virtual Agents'
Ranabir, Thanks for your reply. I did look around on humanfactors.com but I didn't find anything. Can you point to some particular article or white paper? Thanks. John
Jun 18, 2010
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Adam S. Kortepeter replied to John Baldasare's discussion 'Virtual Agents'
John Maybe they're good for fortune telling, but I haven't tried any. My impression is that this technology is still very much in its infancy. They have yet to rise above the level of "gimmick" to replace chat or other useful…
Jun 18, 2010
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Ranabir Dasgupta replied to John Baldasare's discussion 'Virtual Agents'
Visit humanfactors.com
Jun 18, 2010
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Virtual Agents

I am looking for some information about the user experience and UI design of virtual agents for web-based applications. In particular, best practices and industry standards about avatars (e.g., graphic depiction, personna, UI design), user experience information about interacting with virtual agents (e.g., placement on pages, dialog design, window managment, etc.) and integration of virtual agents with other support channels (e.g., call center, chat).Any direction about where I might find this…See More
Discussion posted by John Baldasare May 27, 2010

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Company
AT&T
Job Title
Senior Technical Architect

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