John Baldasare's Discussions

Virtual Agents
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Tags: help, experts, online, agents, virtual

Started this discussion. Last reply by Ranabir Dasgupta Jun 19, 2010.

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Ranabir Dasgupta replied to John Baldasare's discussion 'Virtual Agents'

John, You can check the docs available in these sites... http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.33.9698&rep=rep1&type=pdf http://www.informatik.uni-trier.de/~ley/db/conf/iva/iva2008.html Regards Ranabir

Jun 19, 2010

Laura replied to John Baldasare's discussion 'Virtual Agents'

I’d recommend looking at best practice NPC and avatar design principles in game design. Game designers prioritize creating an emotional experience rather than a usable one. As a starting point, check out this paper:…

Jun 18, 2010

So replied to John Baldasare's discussion 'Virtual Agents'

Hi John, Please find here a virtual agent solution developped by Virtuoz http://www.virtuoz.com/ they have about 40 customers worldwide, such as eBay, SFR, and H&R Block, VirtuOz is the leading providers of virtual agents. and a Forrester…

Jun 18, 2010

John Baldasare replied to John Baldasare's discussion 'Virtual Agents'

Ranabir, Thanks for your reply. I did look around on humanfactors.com but I didn't find anything. Can you point to some particular article or white paper? Thanks. John

Jun 18, 2010

Adam S. Kortepeter replied to John Baldasare's discussion 'Virtual Agents'

John Maybe they're good for fortune telling, but I haven't tried any. My impression is that this technology is still very much in its infancy. They have yet to rise above the level of "gimmick" to replace chat or other useful…

Jun 18, 2010

Ranabir Dasgupta replied to John Baldasare's discussion 'Virtual Agents'

Visit humanfactors.com

Jun 18, 2010

Virtual Agents

I am looking for some information about the user experience and UI design of virtual agents for web-based applications. In particular, best practices and industry standards about avatars (e.g., graphic depiction, personna, UI design), user experience information about interacting with virtual agents (e.g., placement on pages, dialog design, window managment, etc.) and integration of virtual agents with other support channels (e.g., call center, chat).Any direction about where I might find this…See More

Discussion posted by John Baldasare May 27, 2010

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