"On e-commerce sites I usually see a drill-down contact page. If it seems like the information could fit on one page (but may not be easily scannable) you might want to try some bookmarks that hyperlink to the specific section of the page. Or you…"
User Experience for a Better World
Marissa Collen's Discussions
Stakeholder interviews - best practices
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Started this discussion. Last reply by Jeff Horvath Oct 8, 2009.
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Marissa Collen replied to Lisa Barnett's discussion Accessibility Policies"This is New York State's accessibility policy (that all government agencies are required to adhere to). New York has adopted their own accessibility requirements that are a combination of 508 and w3c. While it has definitely been scrutinized by…"
Marissa Collen replied to Ashley Rovenski's discussion Determining Number of Top Navigation items"I agree with Jere. There is no set number. You may hear about the rule of 7, but that doesn't typically apply to navigation menus since users don't have to remember them.
Keep it to one row, and try to keep the items to a simple one-word…"
Marissa Collen replied to Shandon Bissell's discussion "Add" versus "New"?""Add employee" is my first instinct for the button name, given your example.
I think a lot will depend on how your application is labeled throughout and whether or not they are really "adding" something to a list. Or if they are…"
"Hi Marissa. Are you talking about interviews with business stakeholders or with end users? We recommend that you gather information from both groups in order to get a good, balanced, informed basis for your project. For business stakeholders, we…"
Marissa Collen posted a discussionStakeholder interviews - best practices
My organization (a government agency) is looking to do stakeholder interviews with our external audience groups. We are looking for some articles on best practices.We have a few different primary audiences (individuals, businesses, tax professionals) and we have some smaller audience groups (state and local government, software providers, payroll service providers, etc.) We also were unsure what number of users to interview. Any recommendations or tips?See More
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- New York State Department of Taxation & Finance
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- Web Analyst / Assistant Public Information Officer
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