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Eric Schaffer's Blog – May 2010 Archive (2)

Cloud UX Webcast QA

We got some great questions from viewers of our webcast, "Cloud UX: The Next Generation in Institutionalization" that I'd like to share here:

Is Cloud UX like faceted search facility on an organized & indexed repository?

This would be a partial solution. The problem is that the search against a set of… Continue

Added by Eric Schaffer on May 28, 2010 at 11:00am — No Comments

The Golden Thread

I met with yet another bank this week, this one in Singapore. They were smart and aggressive. They understood that their future success will be based on the quality of their digital customer experience. After all, they just can't differentiate by taking more customers out on the golf course. The technology is the new face of the bank. But then I described the golden thread and the fact that in most organizations it is broken. That again resulted in sideways glances and laughter. It's a punch… Continue

Added by Eric Schaffer on May 11, 2010 at 11:30am — 7 Comments

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