City of Los Angeles launches new BETA website with HFI's help

The current official City of Los Angeles Website was designed in 1995 and revised in 1998 to be more service-oriented with the creation of 3-1-1 Call Center and Citywide Services Directory. Since then even though the city had used it to disseminate information and provide online services it didn’t update it to provide users an easy and pleasant interaction. The site was complex and finding information on it was difficult.  The low usage reflected that. 

So the City’s ITA staff designed and developed a website prototype of www.Lacity.org that provides better access to online services and information. To ensure that the BETA version did this and had improved user satisfaction, they hired HFI to conduct a Usability Study and Usability Testing for design recommendations.

The following article in Government Technology describes the project including HFI's participation.

http://www.govtech.com/e-government/LA-Tests-Beta-Version-of-Websit...