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We are in full swing reworking the design methodology. We are making it standard that analysts must model taskflows as well as processes. We have process walk-throughs with
the central UX team as mandatory, with signoff of the process (BEFORE a
single screen is drafted). We have been setting up full capabilities
for the central UX staff to do formative testing (including having
methods, templates, training, and mentoring). The first live test is
next month. We have been laying the methods, personas, and templates in
to the UXE framework so that this whole exercise can persist and grow.
But the real interesting work is seeing the shift in thinking, process, and culture. We are starting to get people away from just coding a list of functions. It does mean I
have to find a way to get my laundry done. But it feels well worth it.