Secrets to Setting the Context for Usability

Have you ever come into a room where an intense conversation commanded the air? Imagine it ending with these phrases:

A.B.: "I'll never believe in that person again."

L.M.: "The facts are clear, it's all over. Nobody can deny it."

What just happened? Were you witness to the end / take-over / bankruptcy of your organization? The untimely demise of a project? YOUR project? (Of course, we always take the worst case, thinking it applies to us, right?)

But wait a minute. We're letting our imagination run wild with minimal data.

Keeping our cool, we ask Sushmita as she leaves, "What was that all about?"

"Oh, nothing," she says. "We were talking about the Super Bowl. Jason said the Steelers were going to win. He was so, so wrong, I'll never believe him again.

But now that it's all over, we know the Green Bay Packers are the better team. Nobody can deny it anymore."

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http://humanfactors.com/downloads/usability-newsletter.asp#research