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June 2013 Blog Posts (8)

Design for Social Innovation: Human-centred to Humanity-centred

42 years ago, Victor Papanek, the father of responsible design, made a scary observation. “By creating whole species of permanent garbage to clutter up the landscape, and by…


Added by Ananya Roy on June 25, 2013 at 3:10pm — 1 Comment

A New Approach to Innovation Needed in India

The Hindi term Jugaad seems to have become synonymous with Innovation in India. I have often seen the term being used interchangeably with Innovation, sometimes even in the design community. In fact, a Jugaad movement has gathered a community of enthusiasts, believing it to be the proof of…


Added by Saurabh Gupta on June 21, 2013 at 5:00am — 1 Comment

South Africa: An Emerging Market Report by Institute of Customer Experience

The diversity of South Africa is on one hand a treasure that should be preserved and people still do recognize its importance and carry forward their cultural values. On the other hand, the very same diversity is a challenge for policy makers, marketers, advertisers, government and other institutions that want to reach out to greater masses and those who look for…


Added by Apala Lahiri Chavan on June 18, 2013 at 6:30pm — No Comments

7 Pitfalls to Avoid in Defining and Measuring UX Success

Following up on the post about Defining and Measuring UX Success, this post talks about some challenges you might face as you get your…


Added by Steve Fleming on June 11, 2013 at 1:30pm — No Comments

Social Commerce: Myths and Truths

This article shows that understanding your customers and the associated complexities of social media are needed to develop a UX strategy that achieves business success.

Read Social Commerce: Myths and Truths from the May/June issue of HFI's UX Design…


Added by amber krishan on June 7, 2013 at 12:30pm — No Comments

Measuring the User Experience - Part 1 – Defining and Measuring UX Success

If you can’t measure it, you can’t manage it. And a good User Experience (UX) is not magic; it is the result of a good process.

UX Metrics are an integral part of having a customer-centric organization. They help us manage the cyclical process of user-centered design:



Added by Steve Fleming on June 5, 2013 at 1:00pm — 1 Comment

How to Present UX in Five Minutes - CUA of the Month, Mina Radivojevic – June, 2013

Mina Radivojevic

Senior Communication Designer

Provincial Health Services Authority

How to Present UX in Five…


Added by Human Factors International on June 4, 2013 at 3:00pm — No Comments

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