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November 2012 Blog Posts (7)

Institute of Customer Experience (ICE) receives the prestigious Social Media Leadership Award 2012 for best practices in the Customer Services category

FAIRFIELD, IA—November 19, 2012 – Human Factors International (HFI) is pleased to announce that their non-profit Institute of Customer Experience (ICE) has received the prestigious Social Media Leadership Award 2012 for best practices in the Customer Services category.

The inaugural Social Media Leadership…

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Added by Apala Lahiri Chavan on November 19, 2012 at 5:30pm — No Comments

"Future Scenarios" Contest

World Usability Day (WUD) was founded to ensure the services and products important to life are easier to access and simpler to use. The focus this year is Usability of Financial Systems.…



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Added by Apala Lahiri Chavan on November 14, 2012 at 7:00pm — 2 Comments

Apala's War Story: Whose side is the researcher on by Steve Portigal

Apala Lahiri Chavan, Chief Oracle and Innovator at HFI relates a tale about her own distress when faced with a difficult household situation.

In one of the very…

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Added by Apala Lahiri Chavan on November 8, 2012 at 9:36pm — No Comments

CUA of the Month – November, 2012 - Amanda Messer

Amanda Messer, Usability & UI Specialist,

Hyland Software, Inc

 

One Person Can Make a Difference

by Jim Garrett

If you’ve ever…

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Added by Human Factors International on November 5, 2012 at 4:30pm — No Comments

Ecosystem Research - Enlivening Your Inner Detective

On a recent trip to the HFI head office in Iowa I took the chance to play ecosystem research detective.....

Added by Apala Lahiri Chavan on November 2, 2012 at 3:00pm — No Comments

Social Response to Communication Technology (Mobile Phones)

This article appeared originally in the HFI UX Design Newsletter, October, 2012

Mobile phones are often considered as powerful tools to persuade customers. The myriad of native hardware such as camera, accelerometer, magnetic sensor, GPS, light sensor, compass, etc., presents a unique opportunity to provide context specific experiences.

The fact that customers tend to carry…

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Added by amber krishan on November 2, 2012 at 2:30pm — No Comments

HFI China conducts CUA Exam in Shanghai

HFI China conducted the CUA exam in Shanghai and Guangzhou recently. A total of 45 participants attended the exam proctored by our Sr. Instructor, Baili Liu.…

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Added by Hitesh Agrawal on November 1, 2012 at 3:30pm — No Comments

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